Employees’ trust in City leadership is strong, with many ratings surpassing benchmark communities nationwide. The overall quality of the services offered by the City of Clovis received positive reviews from nearly 90% of employees, higher than the national average. A slightly lower proportion, roughly 8 in 10 participants, offered above-average reviews for Clovis government generally acting in the best interest in the community. In addition, about 7 in 10 favorably evaluated the overall direction that Clovis is taking and their overall confidence in Clovis government, the latter of which was higher than counterparts nationwide. Similarly, 70% of employees expressed confidence in the leadership of Council/elected officials, also exceeding national benchmarks.

Within individual work groups, supervisors received high marks for treating employees with respect (82% excellent or good) and promoting a positive working relationship among work group members (80%). About three-quarters of employees also gave positive reviews to their supervisor communicating information in a timely manner, welcoming employee involvement in decision-making, and encouraging employees to come up with innovative solutions to problems. All of these ratings were higher than in comparison communities across the nation.

About two-thirds gave high marks to the organization for the speed of response to important issues or change, higher than the national benchmark. Similarly, the organization’s openness to new ideas and initiative (63% excellent or good), collaboration between departments (62%) and communicating information that helps employees understand the problems and issues facing the City (60%) all received above-average ratings. In addition, employees tended to appreciate the internal support services offered by Clovis. Over 8 in 10 offered excellent or good reviews to information technology, facilities maintenance, and personnel services.

Survey items related to employee development in the City tended to receive positive reviews and score higher than the benchmarks. Three-quarters of Clovis employees gave high marks to the City for supporting continual learning and development and for the availability of opportunities to develop knowledge and skills. The City also received above-average assessments for the accuracy of performance evaluations, opportunities to develop a career path, and showing employee appreciation, all of which were favorably reviewed by about two-thirds.

When asked specifically about their supervisor’s performance in facilitating employee development, Clovis employees’ evaluations surpassed the benchmarks for several survey items in this area. Roughly three-quarters applauded supervisors for communicating expectations of employees and providing specific, constructive feedback that helps improve employee performance, both of which were higher than comparison municipalities. In addition, supervisors received above-average ratings for coaching or mentoring employees (64%), recognizing high-performing employees (66%), and applying discipline fairly and consistently (69%). About half of survey respondents offered positive reviews for their supervisors’ performance in managing low-performing employees; while this item scored higher than the benchmark, it was relatively lower than other ratings in this category, indicating a potential opportunity for growth.

Employees awarded high marks to the quality of work being done by their work group (86% excellent or good), and this success is likely fueled by the City’s positive work environment. Virtually all employees praised the City for maintaining a work environment that is free from drug or alcohol abuse, higher than other municipalities across the nation. Roughly 9 in 10 respondents also rated the City favorably for protecting employees from health and safety hazards on the job. About 8 in 10 agreed that the City of Clovis does an excellent or good job at providing access to technology and to the necessary materials, resources, and equipment that helps employees do their job effectively. Work schedule flexibility, benefits, and compensation compared with similar opportunities were all highly regarded by at least three-quarters. All of these ratings were higher than the national benchmarks.